Experience

Client Relationship Consultant II - U.S. Bank

• Led daily stand-ups and bi-weekly strategy meetings, aligning team goals, addressing roadblocks, and ensuring consistent progress towards key performance metrics.

• Analyzed client needs and financial data to recommend tailored solutions, applying product-thinking to align services with client goals.

• Facilitated bilingual (Spanish/English) customer engagement, improving accessibility and increasing adoption of digital banking tools.

• Boosted Net Promoter Score (NPS) to 100% over 4 quarters by organizing customer feedback and developing proactive engagement sessions.

Client Relationship Consultant I - U.S. Bank

• Delivered personalized solutions that drove client satisfaction scores above 95%, leveraging data to optimize recommendations.

• Documented and communicated user pain points to digital teams, providing actionable insights for product and service enhancements.

• Acted as first-line problem-solver for complex customer challenges, balancing compliance, risk management, and user experience.

UX/UI Design Intern - 14Four

• Designed wireframes, prototypes, and user flows in Figma, translating client requirements into digital experiences.

• Collaborated with developers and designers to refine deliverables, improving accessibility and final product quality.

• Actively participated in design sprints, contributing creative ideas and iterating on feedback.